The reason I chose to go with Hughes was when I went in their store to browse, a suitable fridge was available at not only a fair price but also had a large sticker on its door saying it came with a 5 year guarantee.most of the other Bosch fridges did not have that sticker so as I am a cautious person, I went to the salesman and asked him to check that the particular fridge I liked the look of did include a 5 year guarantee.he checked on the website and confirmed that it did. I have never bought anything from them before and will not be doing so again. Yesterday I had a Bosch fridge freezer delivered by Hughes. But will consider going into hughes electrical shops and speak face to face with sales staff as we have purchased from them in the past and we’re very pleased with our treatment as customers. But cannot feel a little disgusted at SHARP and also hughes- electrical online store and will not be purchasing anything further from them. I managed to do a temporary repair and have purchased the plastic door catch that had snapped from an online company at a cost of only £12. As I heard nothing back I was forced to try to sort it out myself. Which they never did I was a bit concerned if I tried to fix the problem myself that I might have caused more damage invalidating the SO CALLED. I was gob smacked to say the least and when hughes didn’t get back to me within the 48 hours as they had said I rang them back after a week and was told they would get back to Colin and ask him to sort something out and get back to me. Colin rang me and said he couldn’t understand why sharp didn’t cover that part under their guarantee and he would ring them himself which he did and I had a further call from hughes-electrical advisor saying that they wouldn’t replace the microwave for a faulty door and they weren’t willing to send an engineer to have a look at it unless I was willing to pay £70. So contacted them and told them what sharp had said they told me that they would contact Colin who dealt with the online store through EBay. They rang me back and said that the part in question was not covered by their guarantee and said I needed to contact the seller. When I spoke to sharp they sent a link for me to send photos of the faulty catch. After a few weeks had a problem with door catch so I rang and spoke to Hughes advisor who told me that sharp cover their own guarantee and gave me a number to ring them. Bought same model combi microwave oven to replace a 15 year old model made by sharp.

Hughes electrical